1. How do students know the price of each textbook?
Textbook master list (including price) is published on Library Homepage, textbook distribution notice and the wall of Textbook Service Centre for students to check. When collecting textbooks, textbook list and price are also shown on the receipt.
2. How can students apply to return textbooks if they got the wrong books?
Returning service is ONLY eligible for students who have changed modules/programs within the first month of a new semester. Any other return requests will not be accepted. Students shall provide their updated timetable and return the unused textbooks to the Textbook Service Centre.
3. When and how textbook fee is calculated and deducted?
Students shall be aware of the textbook fee settlement process below:
- Students should pay for their Mandatory Textbooks, collected Optional Textbooks and calculators from Service Charge Account;
- For undergraduate students, textbook fee will be calculated by Library and students will be notified by Student Affairs Office via e-mail to confirm charged items of Service Charge within the announced time at the end of each academic year;
- For postgraduate students, textbook fee will be calculated by Library and students will be notified by Registry via e-mail to confirm charged items of Service Charge before they graduate;
- For withdrawal students, textbook fee settlement shall be completed before they leave the University;
- Students can contact textbook@xjtlu.edu.cn for any query about textbook fees within the announced deadline. Overdue refund requests will not be accepted.
4. What can students do if they have questions about textbook usage (frequency and complaints)?
Issues related to textbook usage (frequency and complaints) should be raised at the school level Student Staff Liaison Committee (SSLC).
5. What should I do if there are mandatory textbooks on the textbook list for current semester that I have already obtained from Textbook Service Centre in prior semesters?
Different modules may adopt the same textbook(s) as Mandatory textbook(s)/Optional textbook(s). Before distributing textbooks each semester, the Library checks for duplicates which will be shown on your receipt as a reminder. Students will not be asked to pay for or collect the same textbook again.