XJTLU Library User Survey 2024: Journey to Service Enhancement and Patron Satisfaction
Library Event
3 May 2024, Friday

Xi'an Jiaotong-Liverpool University (XJTLU) Library conducted the Library User Survey 2024 in April as part of its ongoing commitment to enhancing service quality. XJTLU staff and students are actively involved in this event through various channels, including University Communication notices, library emails, WeChat posts, and on-site distribution of flyers. A notable response from 1,663 participants representing both the SIP and XEC campuses provided invaluable feedback, offering rich insights into their experiences and expectations concerning the XJTLU Library.

 

 

The survey results reveal that overall satisfaction with the library's performance among staff and students stands at an impressive 93.87%. Among the services currently offered by the Library, those receiving high praise include Water Dispensers, Self-service Machines, Opening HoursDecoration and Environment, and LibAnswers. However, there are areas identified for improvement, including E-resources Access Speed, Indoor Temperature, Off-campus Access, Group Study Room, and Noise Levels. Notably, it's observed that since the transition from online education back to regular teaching in 2021, patrons' evaluations of the Library have been steadily improving. The core questions of the survey addressed three service dimensions: Library as Place (physical environment), Library Resource (access to and provision of print and electronic resources), and Library Academic Support Service (helpfulness and usefulness of library services). For more detailed findings regarding these dimensions, please refer to the full report.

 

 

In addition, in response to the issues identified in the report, the library has decided to embark on actions primarily from two perspectives. Firstly, there will be an intensified effort to enhance the dissemination of information regarding the library's resources and services across multiple channels, aiming to augment patrons' comprehension of the current services. Secondly, addressing the areas where services are presently lacking, the library will develop targeted action plans. For further official responses, interested patrons are encouraged to follow relevant posts on the Library's official WeChat public account: 西交利物浦大学图书馆.

Finally, the Library extends its gratitude to all patrons who participated in the survey. The valuable feedback is instrumental in the Library's ongoing efforts to enhance the services. The Library randomly selected winners from all participants to win a gift. The list of awards is announced as follows:

 

DJI Osmo Mobile 6

Yutong.Xing23

 

DTA Carry-on Suitcase

Mi.Yan22

Xiangwan.Liu23

 

Starbucks Gift Card

Yihe.Zhao21

Jiajun.Liu23

Tianyi.Wu22

Zizhu.Tang23

Jiayi.Liu23

Zhiyuan.He23

Xinzhu.Wang21

Wenqian.He20

Yang.Luo22

Ruiting.Zhang23

 

Congratulations to all winners! 

Meanwhile, we are also very grateful for all respondents’ contribution and looking forward to seeing you in the next year!

 

XJTLU Library

3 May, 2024