Driving service excellence, XJTLU Library mobilized staff and students through Library User Survey 2025 in May. With 1,177 responses recorded university-wide via onsite and online channels, the resulting data provides a roadmap for aligning resources with user needs at SIP/XEC campuses.

 

 

Survey results indicate 94.65% overall satisfaction with library services (+0.78% YoY). Top-performing areas include Self-service Machines, Water Dispensers, Opening Hours, Decoration and Environment, and Library Appointment. Key improvement opportunities center on E-resources Access Speed, Indoor Temperature, Group Study Room, Off-campus Access and Noise Levels. Notably, AI literacy initiatives—featuring self-built/subscribed tools and workshops—earned exceptional participant acclaim. Detailed findings available in the full report.

The XJTLU Library extends sincere appreciation to all survey participants. Your invaluable feedback directly guides our service enhancements. Congratulations to the randomly selected gift recipients listed below:

 

DJI Neo

Jiajun.Sun24

 

XJTLU Zip-up Sweatshirt

Haoyu.Wang2404

Yisuo.Hu24

Jingwen.Sun24

 

XJTLU Bear Mini Plush

Linyi.Li24

Yiliu.Lyu23

Ni.Sun

Uen.Zeng24

Jiayi.Li2302

Haotian.Zhang22

Sijia.Hao24

Duona.Xu24

Qing.Zheng22

Yuhan.Chu24

 

Congratulations to all winners!

 

Meanwhile, we are also very grateful for all respondents’ contribution and looking forward to seeing you in the next year!

 

XJTLU Library

3 June, 2025